Last updated: May 2026
This Privacy Policy explains how Picha collects, uses, stores, and protects your information when you visit our website, place an order, contact us, or sign up for emails.
We only collect information we need to run the store, process orders, improve the website, and communicate with you. Nothing more dramatic than that.
Information we collect
When you use our website, we may collect:
- Your name
- Email address
- Shipping and billing address
- Phone number, if required for delivery
- Order details
- Payment-related information
- Messages you send through our contact form
- Website usage data, such as pages visited, device type, browser type, and cookies
We do not intentionally collect sensitive personal information.
How we use your information
We use your information to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and customer support messages
- Respond to your questions
- Handle returns, refunds, or order issues
- Improve our website and shopping experience
- Send marketing emails, only if you sign up or give consent
- Protect the website from fraud, spam, or abuse
Payments
Payments are processed through secure third-party payment providers. Picha does not store your full credit card details on our website.
Your payment provider may collect and process payment information according to its own privacy and security policies.
Order fulfillment
Picha uses production and fulfillment partners to make and ship orders. This may include sharing the information needed to produce and deliver your order, such as your name, shipping address, product details, and contact information.
We only share what is needed to complete the order.
Email marketing
If you sign up for emails, we may use your email address to send updates about drops, products, and Picha-related news.
You can unsubscribe at any time using the unsubscribe link in our emails. No hard feelings. The cat barely noticed.
Cookies and analytics
Our website may use cookies and similar technologies to remember your preferences, keep items in your cart, understand how visitors use the site, and improve the shopping experience.
You can adjust cookie settings through your browser. Some parts of the site may not work properly without certain cookies.
Who we share information with
We may share limited information with trusted service providers that help us operate the store, including:
- Website hosting providers
- Payment processors
- Order fulfillment and shipping partners
- Email marketing platforms
- Analytics and security tools
We do not sell your personal information.
How long we keep information
We keep order and account information for as long as needed to operate the store, provide customer support, comply with legal or tax obligations, and resolve disputes.
Contact form messages and marketing email information may be kept unless you ask us to delete them, unsubscribe, or unless we no longer need them.
Your choices and rights
You can contact us to request access to, correction of, or deletion of your personal information, where applicable.
You can also unsubscribe from marketing emails at any time.
Security
We use reasonable safeguards to protect your information. No online system is perfect, but we take privacy and security seriously.
Children’s privacy
Picha is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
Contact us
If you have questions about this Privacy Policy or your personal information, contact us at:
Email: info@picha.shop
